Most Common Questions

Before contacting us, please read:

I’m signed up for the Venus Retrograde webinar. Where do I find the link to the live webcast?
We have emailed you a link and instructions to sign up for the webcast. You you don’t see it, please check your spam folder. We have also posted the link and instructions on the Venus Retrograde member’s page. Simply sign into your Ohotto.com account, then click the link to Venus Retrograde listed on your account page.

I have products I purchased previously on Ohotto.com. Where are they?
Ohotto.com was re-launched August 7, 2018. The following products were still under customer access time per the terms and conditions at the time of purchase:
• Saturn in Capricorn
• Mercury Retrograde in LEO 2018
• Mars in Aquarius 2018
Customers who purchased these items were notified via email with instructions to access these products on the new site.

Per terms and conditions stated at time of purchase, all other products should have been downloaded well before this site was re-launched.

How do I set up an account on Ohotto.com?
Accounts are created when you make your first purchase at Ohotto.com. Just enter the items you wish to purchase to your cart then proceed to checkout. There’s a field on the checkout page where you create your account password.

 

Contact Us

Please use our Contact Us form for questions related to orders you have placed on Ohotto.com, and media inquiries. Your comments and general feedback are also welcome, however due to volume, we are unable to respond to all enquiries. Please note: We only provide support for Ohotto.com purchases that are still within their download time limit.