Most Common Questions

Before contacting us, please read:


I’m having trouble accessing the Live “Evolve or Repeat” Session on Crowdcast.
Detailed instructions are listed under the Part 1 tab on the “Evolve or Repeat” course page. If you’re still having trouble, please restart your device and try signing into Crowdcast again. If you still need help, please give us a detailed explanation of what’s happening, along with the specifications of your web browser and operating system. If you miss the live event, don’t worry! We’ll have the recording posted soon.

I’m having trouble checking out.
The most common problems with our checkout process involve confusion around account creation and signing in.

If you don’t have an Ohotto.com account:
Accounts are created when you make your first purchase at Ohotto.com. Just enter the items you wish to purchase to your cart then proceed to checkout. There’s a field on the checkout page where you create your account password.

If you do have an Ohotto.com account:
There is a place to sign into you account at the top of our checkout page, but it’s best to sign into your account prior to adding items to your cart.

If you’re having any other issues checking out, please include the specifications of your operating system, web browser, and device, along with the specific text of any error messages you receive.

How do I set up an account on Ohotto.com?
Accounts are created when you make your first purchase at Ohotto.com. Just enter the items you wish to purchase to your cart then proceed to checkout. There’s a field on the checkout page where you create your account password.

When can I access my purchased materials?
Unless stated otherwise, Ohotto.com educational products are available immediately after purchase. Just sign into your account page.

 

Contact Us

Please use our Contact Us form for questions related to orders you have placed on Ohotto.com, and media inquiries. Your comments and general feedback are also welcome, however due to volume, we are unable to respond to all enquiries. Please note: We only provide support for Ohotto.com purchases that are still within their download time limit.